Charles Hayes: Please rename your agency. Stop calling us consumers. We are Citizens with a capital C. In addition, please lead an effort to ask all kinds of media to follow suit.
Journalism lost much of its edge when it became a profession, not a trade. And tightening budgets make it doubly hard on reporters who now must work online AND in print. But the accumulation of all media in just a few, huge corporate hands means journalism will never again protect democracy as it once did.