The UK’s leading IT Management and Telecoms firm on why outsourcing is ineffective.
We have all been there: on the phone for hours, being passed from person to person and pillar to post. We have heard the frustration at the end of the phone with others not taking responsibility for our issues, and we have longed for a swift IT solution, without all the hassle.
That’s what UK based IT Company Tetrabyte set out to do. With their hard stance against outsourcing, it seems only logical that their inter-departmental communications flow smoother than other firms. It’s not just about communication either. It’s about achieving the customer experience in the best possible way.
Customer Focused IT Management Without Passing the Buck
When clients call the IT specialists at Tetrabyte Ltd, they can be assured of a focused degree of action, only found among leading firms. They pride themselves on their devotion to consumers in the IT management sector, giving decisive solutions to all IT issues.
When clients call the IT specialists at Tetrabyte Ltd, they can be assured of a focused degree of action, only found among leading firms.
When you call Tetrabyte, you are greeted with a polite, friendly, and helpful customer support expert. Better than that, they are valued team members, with each one forming an important cog in the wheel. They will deal with your needs there and then, operating their systems remotely to access, assess, and fix your computer – no matter where in the world you are.
This close-knit community of IT technician colleagues makes for a great place to work. Even better, it results in an organisation in which the customer experience is a focal point. Between creating a ‘family’ of colleagues and using it to look after other businesses, Tetrabyte produces a well-rounded service that won’t let you down… and a little stability is something we all need right now.
What can they help with?
An IT Management Company like this one can help you with end-to-end IT products. From implementing a new software system all the way through to helping remote workers manage their inbox, a managed IT firm like Tetrabyte performs all tasks that involve fixing computing devices to work for you.
The Tetrabyte Hard Stance on Outsourcing
Why are such well-known UK IT firms so against outsourcing? Passing business onto cheaper labour hired abroad is becoming commonplace in the modern workplace.
When they were established back in 2002, it was already decided that they would keep all their operations within the UK. It’s not a matter of saving money, it’s a matter of consumer trust. By sticking to this rule, they have amassed thousands of regular users and climbed their way to the top becoming one of the leading managed IT companies today.
Does the hard stance on outsourcing work? It works for them. Perhaps it will work for your firm, too.