*+-Charles Hayes: Please rename your agency. Stop calling us consumers. We are Citizens with a capital C. In addition, please lead an effort to ask all kinds of media to follow suit.
*+-You know how much a visit means to someone who’s locked up. And you know that one of the major factors that prevents recidivism is for a prisoner to retain family and community ties. So you set the alarm and get up early and out of the house by 5:00 a.m. to drive the three hours up the Central Valley so you can be one of the first non-appointment visitors milling around waiting to be called.